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Concierge

Job Title and Job Description

Concierge

Concierges assist guests of the hotel in many different ways, from solving problems to finding restaurants, shops, salons, and subways. We interact with dozens to hundreds of guests every day, arranging various services. I most like interacting with guests from other countries, opening the city and all its treasures to them. WE are their key to the city in many ways.

What are some related career opportunities and job titles in your company or in your career area?

Guest Services specialists work on the front desk registering guests into the hotel. Bell men assist with bags and packages.

What new technology will be important?

We are like google. But better. Faster computers would help, but our value is our knowledge and our customer relationship skills.

What education or training did you have to prepare for this career?

Teaching skills help a great deal. Computer basics is essential. Working in customer service is mandatory. Behavior analysis and sales training are very valuable.

What education or training do you recommend for students today who want to enter this field?

Improving communication skills is a good place to start. Then, experience as much of an area possible. Work in a hotel to experience the particular needs of guests. Learn how to best give directions.

When you were in high school, did you know that you would enter this field?

Not at all

Skills Profile

Skills UsedRating (5=Most Important thru
1=Not Important)
Comments

Artistic 1-Not Important 
Athletic / Physical 1-Not Important 
Bilingual 5-Most Important5-Most Important5-Most Important5-Most Important5-Most Important 
Computer Technology 5-Most Important5-Most Important5-Most Important5-Most Important5-Most Important 
Coordination / Using Hands, Tools, and Equipment 3-Somewhat Important3-Somewhat Important3-Somewhat Important 
Creative Thinking 5-Most Important5-Most Important5-Most Important5-Most Important5-Most Important 
Interpersonal 5-Most Important5-Most Important5-Most Important5-Most Important5-Most Important 
Investigative / Fact Finding 5-Most Important5-Most Important5-Most Important5-Most Important5-Most Important 
leadership and Supervising 1-Not Important 
Logical Thinking 4-Very Important4-Very Important4-Very Important4-Very Important 
Math 3-Somewhat Important3-Somewhat Important3-Somewhat Important 
Mechanical Understanding 3-Somewhat Important3-Somewhat Important3-Somewhat Important 
Sales and Negotiation 4-Very Important4-Very Important4-Very Important4-Very Important 
Scientific and Experimental 3-Somewhat Important3-Somewhat Important3-Somewhat Important 
Social Service / Helping Skills 5-Most Important5-Most Important5-Most Important5-Most Important5-Most Important 
Teaching / Instructing 5-Most Important5-Most Important5-Most Important5-Most Important5-Most Important 
Verbal Communication 5-Most Important5-Most Important5-Most Important5-Most Important5-Most Important 
Understanding Nature, Plants, Animals 3-Somewhat Important3-Somewhat Important3-Somewhat Important 
Understanding Yourself 5-Most Important5-Most Important5-Most Important5-Most Important5-Most Important 
Writing 5-Most Important5-Most Important5-Most Important5-Most Important5-Most Important 
 

Interview By: Franco Campanello